Refund policy
Returns
You can return most items within 30 days of delivery for a refund or exchange. To be eligible the item must be unused, in the condition you received it, and in its original packaging where it had any.
Pro stock equipment is bought as surplus from professional teams and is sold as inspected and graded rather than as new retail stock. The grade and any marks are described on each listing. Wear that is disclosed in the listing is not grounds for a return, but anything not disclosed is.
Sticks that have been used on ice cannot be returned. Please check the flex, curve, hand and length against the listing before you use the stick.
How to start a return
Email admin@prostocknorthamerica.com with your order number and what you want to return. We will confirm the return and give you the address to send it to. Do not send anything back before you have that confirmation.
Return shipping is paid by the buyer unless the item was not as described or arrived damaged, in which case we cover it.
Refunds
Once the item arrives and has been checked we will refund the original payment method within 5 business days. Depending on your bank it can take a few more days to appear.
Damaged or wrong items
If something arrives damaged, or is not what the listing described, email admin@prostocknorthamerica.com within 7 days of delivery with photos. We will cover return shipping and either replace the item or refund it in full.
Questions