Refund policy

Returns

You can return most items within 30 days of delivery for a refund or exchange. To be eligible the item must be unused, in the condition you received it, and in its original packaging where it had any.

Pro stock equipment is bought as surplus from professional teams and is sold as inspected and graded rather than as new retail stock. The grade and any marks are described on each listing. Wear that is disclosed in the listing is not grounds for a return, but anything not disclosed is.

Sticks that have been used on ice cannot be returned. Please check the flex, curve, hand and length against the listing before you use the stick.

How to start a return

Email admin@prostocknorthamerica.com with your order number and what you want to return. We will confirm the return and give you the address to send it to. Do not send anything back before you have that confirmation.

Return shipping is paid by the buyer unless the item was not as described or arrived damaged, in which case we cover it.

Refunds

Once the item arrives and has been checked we will refund the original payment method within 5 business days. Depending on your bank it can take a few more days to appear.

Damaged or wrong items

If something arrives damaged, or is not what the listing described, email admin@prostocknorthamerica.com within 7 days of delivery with photos. We will cover return shipping and either replace the item or refund it in full.

Questions

Email admin@prostocknorthamerica.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@prostocknorthamerica.com. Please note that returns will need to be sent to the following address: 1354 Louis Lane, Ottawa, Ontario, K1B 3P3. If you are in the United States please send us an email and we will provide an address in the United States. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@prostocknorthamerica.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@prostocknorthamerica.com.